Unparalleled Customer Service
Even in the digital age where you can be reached anywhere at any time, a business’s phone line is a lifeline. Through over 70 years of technological evolution, Hastings Humans has remained true to one core value: Customer service will always rely on people talking to real people. Our 24/7 bilingual services have resulted in increased customer satisfaction, better online reviews, and helped grow client to customer loyalty. All of our customer service agents operate out of our Austin office. Your company is always represented by our friendly, highly-trained, & high-touch Hastings Humans team ensuring the best experience for your customers. Make the right call and take advantage of our nationwide answering, facilities monitoring, remote receptionist & other services today!
Hastings Humans offers outstanding communication solutions. We boast a complete line of human and contact center services that will help you gain a stronger, more loyal client base while maintaining smooth, hitch-free operations in and out of your office. We have the answers to all your problems!
Meet the Humans
Behind the success of Hastings Humans is an extensive history of creation, innovation, and continuous revolution. We have gone a long way since our humble beginnings 1948 and it is all thanks to a team of passionate, dedicated, and results-driven communication experts.
In 1948, Ann Hastings founded an Austin original, establishing our first “call center” in a room in the Hastings’ home. What began as a few rotary phones on a table soon became dozens of phones spilling across tables, chairs and the floor. In 1951, we upgraded to our very own office in the heart of Austin. In 1957, we took another step into the future with our first switchboard, which is still on display in our office. When we hit the 60’s we had a quarter-life crisis and changed our name from Austin Answering Service to Hastings Telephone Answering Service, Inc. As the evolution of technology changed shaping our capabilities, again so did our name. In 2014, we changed our name to Hastings Humans to focus on showcasing our authenticity and the live humans providing personal customer service.