Hastings Humans

​Where Real Humans Do the Talking

Give your clients the world-class customer service they deserve. When it comes to tried-and-true answering services available every hour of every day, Hastings Humans is the company to trust. Based in downtown Austin, TX, our agents serve as representatives for clients from all around the country. Our human and contact center services also cover overflow call answering services, facilities monitoring, service dispatch, and more. We have the perfect solutions for all your communication-related concerns!

Human Services

Answering Service - Any Time

People hate voicemail. In a connected world, customers expect to be able to reach anyone they want at any time they want. If you’re not ready to provide 24-hour customer service, you're likely to lose potential customers and you’re not going to be able to compete in today’s marketplace. Sounds daunting, doesn’t it? Not if you have Hastings Humans! Our friendly, professional customer service agents are available around-the-clock to provide your customers with the support they need.

Virtual Receptionist

If your business relies on you keeping the phones humming while also taking care of business elsewhere, you can fall into a bottomless pit of voicemails, missed connections, and phone tags. You could hire a receptionist but that requires finding space for them and choosing a business phone service and a ton of other logistics that take up the time the receptionist is supposed to be saving. Hastings Humans’ virtual receptionist service provides you with a professionally trained human receptionist, who is available 24/7, at a fraction of the cost of hiring a full-time staffer.

Overflow Call Answering Service

When you need to reach customer service during the day, you probably wait until your lunch hour to call. Well, you’re not alone. What happens during your business’ peak call hours? Do you keep people on hold or let them go to voicemail? Hastings Humans’ 24-hour live contact center and answering services make sure your customers never waste their break time trying to get ahold of you. No matter the size of your business, we provide professional, friendly customer service agents to pick up whatever volume your available staff can’t handle. Hastings Humans’ overflow service saves you and your customers from a lot of hassle.

Service Tech Dispatching

Whether you have dozens of crews working all over your territory or it's just you and couple of guys, you know that trying to get the right staff members to service your customers can be a nightmare - especially when you are trying to cover after-hours service requests. Dispatching is our bread & butter. Just let us know who is on-call and we'll take care of the rest; accurately and rapidly. Our systems help you and your employees maintain accountability and responsibility for getting the job done.

Virtual Office

Not all small businesses need four walls and a water cooler. Get an address, a mailbox, a receptionist, and call answering services without the monthly rent bills and added payroll. We can receive packages and notify you of their arrival. We also have a conference room you can reserve to use as a private space to meet with clients.

Urgent Notification

It's great when everything is running smoothly. But, of course there are times when it doesn't. Maybe there is that high value client that needs what you do right now. Or maybe there is an alarm that some machinery at your facility is malfunctioning. Don't worry, you can count on us to alert the right people when the extraordinary happens.