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Here's an obvious statement: technology has come a long way in the past 70 years. In the 1950s, telephones were so basic that they required a call to a human operator in order to even connect to the person you wanted to reach. 

Now our phones are so advanced that we can reach the person or business we want to contact in seconds, regardless of where you are. What used to take several minutes and careful planning now happens almost instantaneously, and businesses are more efficient at solving problems as a result.

But one part of that equation hasn't changed for virtual receptionist companies in Austin, TX: the human connection.

Maintaining the Human Touch

No matter how advanced technology gets, most people like talking to a real person who can address their concerns and find a proper resolution to the issue. Leaving a message with an answering machine or telling an automated voice that there's a problem simply doesn't craft the image that the problem is going to be solved. All that does is make the consumer feel like the problem is in limbo, and that's never a good place for a business to be.

Hastings Humans is proud to provide the kind of service that has earned an Award of Excellence for our work as a live telephone answering service and virtual receptionist. At Hastings, every receptionist knows they're working for you whenever they answer the phone and takes that responsibility very seriously. It's that commitment to excellence and responsibility to represent your brand well that sets Hastings Human apart.

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How a Virtual Receptionist Helps Your Business

As a business owner, chances are that you've got your own problems to solve every single day. You want to solve your customers' issues to keep them coming back to your business, but there are only 24 hours in a day and only eight business hours. If you focused the required energy on solving their problems, you'd be neglecting your business and create a host of new problems.

That's where Hastings comes in. With Hastings handling your calls, your customers will be able to talk to a live person 24 hours a day, seven days a week. You're no longer limited by your own work schedule because you'll have a team of receptionists working for you and representing your business in a professional manner every single time.

When a call comes in and you're swamped with work, no longer will you have to send a valued customer to voicemail or tell them you'll call back later. Instead, Hastings can provide customer service with a smile, acting as your virtual receptionist. Your customers will be so pleased at getting a real person on the phone every time that they'll likely strengthen their loyalty to your brand, helping grow your business.

Hastings Humans is proud to Celebrate 70 Years of Great Service!x

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